Frequently Asked Questions

ABOUT THE SITE
PRODUCT ACTIVATIONS
PAYMENT METHODS
ABOUT NFT

What is Playstore?
Playstore is a digital game store with thousands of products 🎮 Playstore offers the latest PC and console games, free-to-play, and mobile game packages at competitive prices, backed by Türk Telekom. Users can pay using mobile payment, credit card, or up to 12 installment options added to their Türk Telekom home internet bill. Additionally, Playstore provides the option to pre-order and offers discounts of up to 90% throughout the year. Gamers can earn Playstore Bonus points with every purchase, which can be redeemed for future purchases.

Who can shop at Playstore?
Anyone, whether they are a Türk Telekom customer or not, can shop at Playstore.

How can I sign up for Playstore?
To easily sign up for Playstore, you can click here.

What can I find at Playstore?
At Playstore, you can buy the most popular games and DLCs at advantageous prices. You can also find in-game currencies and packages for Free-to-Play and mobile games.

Is shopping at Playstore secure?
Playstore operates under the guarantee of Türk Telekom, and all products are sourced from legal distributors.

How can I play the games I purchase from Playstore?
After purchasing a game, activate it on platforms like Steam or Ubisoft Connect and start playing safely.

Do I need to be a Türk Telekom internet customer to buy games from Playstore?
No, anyone can buy games from Playstore. However, Türk Telekom internet customers benefit from the ability to purchase games in installments via their internet bill for up to 12 months.

What is a pre-order?
Pre-order products are not immediately playable, but by purchasing them, you gain early access, extra features, or content, and you can access them at the same time as the global release.

How will I receive the activation code for a pre-ordered game?
You can access the activation code on the "My Account > My Orders" page on the site, at the globally set distribution time.

Where can I find my gift vouchers?
You can view all your gift vouchers in the "My Account > My Gifts" section at the top right of the site.

How do I get my activation code?
After purchasing, click on the "Show Product Info" button for the listed product in "My Orders" to get the activation code and instructions.

How do I activate my code on Steam?

1. If you don’t have a Steam account: Register at store.steampowered.com, download the software, and install it.

2. Open the app, click on "Add a Game" and select "Activate a Product on Steam".

3. Paste the activation code and follow the instructions. Your game will then be added to your library.

How do I activate my code on Ubisoft Connect?

1. If you don’t have a Ubisoft account, register at ubisoftconnect.com.

2. Log in, go to "My Account > My Orders" on Playstore.com, click "Show Product Info" and then click "Link with Ubisoft Account".

3. The game will be available in your Ubisoft Connect library.

How do I activate my code on Epic Games?

1. Register on epicgames.com and download the software.

2. Open the app, click on your account in the top right, select "Redeem Code" and paste the code.

How do I activate codes on other platforms?
After purchase, click on "Show Product Info" under "My Orders" to view the activation code and instructions.

Where can I see which platform the game will be activated on?
Information about the supported platforms can be found at the top right of the product card and in the product detail view.

How can I pay using mobile payment?
This payment method is available once activated with all mobile operators and allows for payment through a single SMS confirmation, with the cost added to the mobile bill.

How do I pay with a credit card?
Enter your credit card details on the payment options page to complete the purchase.

How do I pay using my Türk Telekom home internet bill?
Select "Payment via Bill" on the payment page, choose the installment option, and complete the purchase with a one-time security code (GIN) sent to you. This option is only available for Türk Telekom internet customers.

How do I check my mobile payment limit?

• For Türk Telekom: Check via the Mobile App or by calling 444 11 15.

• For Vodafone: Call 444 0 542.

• For Turkcell: Send the SMS "MOBILODEME LIMIT" to 2222 to check your limit.

What is an NFT?
An NFT (Non-Fungible Token) is a unique, irreplaceable digital asset stored on the blockchain.

What is Playstore Collection?
Playstore Collection is Playstore’s first NFT project, consisting of 1000 unique NFTs hosted on the Polygon blockchain.

I purchased a product with an NFT gift – how can I claim my NFT?
You will need to create a MetaMask wallet. The buttons under your NFT gift order in "My Orders" will guide you to install the MetaMask extension. After linking your MetaMask wallet, the button will update to "Claim NFT". For mobile users: Visit the App Store or Google Play, download MetaMask, and manually configure the Polygon network.

Do I need to pay any fees for MetaMask?
No, creating a MetaMask wallet is completely free, and you do not need any cryptocurrency to claim Playstore Collection NFTs.

Where can I see my NFTs?
You can view your NFTs sent to your MetaMask wallet on OpenSea or other Polygon-supported NFT marketplaces.

How can I sell or trade my NFT?
If you want to sell or trade your Playstore Collection NFT, you can list it on OpenSea or other Polygon-supported NFT marketplaces.